Refund Policy

 

Regarding Complain

  • At Broadview Innovation we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us at for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.
 

Criteria for Refund

Broadview Innovations treats every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

 

Constraint of Accountability

Broadview Innovations’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point of time. Broadview Innovationsis not obligated for losses due to the services provided/ not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Broadview Innovations in writing.

 

WEBSITE DESIGN and Maintenance

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!

Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Broadview Innovations and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Web programming

  • Full refund: If the project has not been initiated.
  • There is an agreement for every web programming project. However, if there is no agreement and no clear discussion of refund policy, the following delivery policy will hold true.
  • Partial refund will be issued as per the judgement of the service provider if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Broadview Innovations taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
 

Contact us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly e–mail us at

info@broadview-innovations.com

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